The DingTalk(“HKUSTGZ Go App”) service interruption, which was caused by the service provider internal process issue, has now been resolved, and the service is now back to normal.

If you are still experiencing any issues accessing DingTalk, please try signing in again. If the problem persists, please contact Information Technology and Data Intelligence Department ( gzit@hkust-gz.edu.cn) for assistance.

We apologize for the inconvenience caused and appreciate your patience and understanding during the service interruption. We will continue to follow up closely with the DingTalk team regarding this incident and urge them to further improve the stability and reliability of their service to help prevent similar issues in the future.

Please help share this update with your colleagues and students who may not have seen this notification.

Information Technology and Data Intelligence Department (ITDID)

July 28, 2026